Our Customer Journey

Welcome to Shift3’s customer journey. Here, we like to demonstrate exactly how we walk the walk in taking our clients’ vision from merely an idea to a full-blown product. Shift3 is bilingual in both business and custom development, and we leverage both to make sure you get the most out of your finished product.

Our customer journey is an intricate process that involves different teams at different times – with constant communication. Get to know how we work; take a peek behind the development curtain.

Check out our interactive infographic down below to learn more about each step of the journey.

Engage

You have an idea or unique business problem you’re trying to solve; we want to hear about it. This touchpoint involves you and our business development manager, who will start the conversation.

Immerse

We fully immerse ourselves in your project and your business. Comb through the details, develop your scope of work and price out your vision.

Envision

In iterative sprints, our design team will draw up wireframes, mockups and a clickable prototype. You’ll be able to see the bare bones of your vision come to life.

Execute

Knee-deep in collaborative development, our team will keep continuous conversation surrounding milestone meetings, bug reports and software coding and engineering. Communicative discourse stays strong as you have direct access to the team.

Validate

We enter into User Acceptance Testing, which validates the solution we built actually works. Final bug reporting occurs before deployment.

Deliver

Teeming with excitement, apps go live in apps stores, websites go live online and all our collaborative work comes to an exciting crescendo.